“i think you’re used to getting your way”
i love a lot of things about working from home, not the least of which being going to grab a goat dinner because i got a surprise arrival last night that explains my friday night twitter rage against russell westbrook (not that that’s not justified everyday) and why i was ravenous yesterday. sometimes, you just need some red meat protein.
it was a long line, one that i suppose is customary at lunchtime, and i had lots of time to reflect on the day that i’ve already had, and how to maximize the part that remains.
i also got to witness the most important customer service life situation that i have in years.
there was a particularly ruddy man sitting in front of the door, demanding that folks get him napkins while he ate with his mouth open, jabbing at his phone with his disgusting roti fingers (how much you wanna bet that this is one of those non-hand-washing mofos that i caught shit-handed at the airport?). nearing the end of his meal, he started to complain about people who were holding the door ajar because the lineup snaked outside of the restaurant.
then, my hero spoke up. a gentle giant, calm and strong, this man said the following to mister red:
“yes, there’s a lineup. yes-it goes out the door”
“you’re a customer and you’re entitled to your opinion, but we’re customers too, so we can stand in line inside”
“if you don’t like it, i suggest you choose another seat.”
“i don’t think you’re used to people talking back to you. i think you’re used to having your way.”
“you’re being a prick”.
“see what happens? don’t be a prick then.”
he held his own, looked him in the eyes, kept speaking the truth, and never meeting red at his blustery level, or escalating. my favourite was the hard stare directly at him as he made a production of swearing and swirling his jacket arms as he left.
winner winner, roti dinner.
this was so inspiring and simple, not just at work, but in life.
i love him.
this is the calibre of man that can stay in my matriarchy.
the other one-y’all can have him.
(maybe chrisette michele needs him for something for her inauguration set)